This policy is part of our Terms of service. It explains when and how you can cancel an order and get your money back.
1. Cancelling before work starts
If we have not started providing the services, you can cancel at any time and we refund 100% of the amount paid.
2. 14 days for consumers
If you order services as an individual outside your trade, business or profession, you may withdraw from the contract within 14 calendar days of its conclusion without giving any reason.
- If, at your request, we started providing the services before the 14 days ended, you pay only an amount proportionate to what was provided up to your withdrawal.
- If the service has been fully performed with your express consent and you acknowledged that you lose the right of withdrawal once it is fully performed, the right of withdrawal no longer applies.
3. Cancelling after work has started
You may withdraw from the contract at any time by e-mail. We prepare a certificate of the services actually provided up to that date. The unused part of the advance payment is refunded. Services already provided are not refunded, and the paid-for deliverables are handed over to you.
4. Monthly services
SEO, ad management and support can be stopped from the next month if you tell us before the new paid period begins. The current month, in which services are already being provided, is not refunded. Ad budgets paid directly to ad platforms are refunded under those platforms' rules.
5. If we fail to deliver
If, through our fault, we miss the agreed deadlines or cannot provide a service, you are entitled to a refund for the part not delivered. If the deliverables have defects, you are entitled to have them fixed free of charge or to a price reduction.
6. How to request a refund
- E-mail aicyber@opencyberai.site with the subject “Refund”.
- Include your name, the invoice number and date, the payment method and, briefly, the reason. Consumers withdrawing within 14 days do not need to give a reason.
- We confirm receipt within 3 business days.
7. Refund timing and method
- We refund no later than 14 calendar days after receiving your request.
- We use the same payment method you used: the same card (including payments via Apple Pay, Google Pay or Tap to Phone) or the account the transfer came from. Another method is possible only with your agreement.
- How fast a card refund appears depends on your bank: usually up to 7 banking days, in some cases up to 30 days.
- We charge no fee for refunds.
8. Model withdrawal form
You can write in any form or use this model:
To: FOP Vadym Lohai, aicyber@opencyberai.site
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: ____________
Ordered on / invoice number: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Date: ____________
(*) Delete as appropriate.